DRAFT for review. Not legal advice. These are written to match your promises and the UK subscription rules coming in under the Digital Markets, Competition and Consumers Act 2024 (DMCC Act). The detailed rules and guidance may change before they start, so check them before launch. Fill in every item marked TO ADD.

Most of your customers are businesses, but some (sole traders, tutors) may count as consumers, so these terms give everyone the consumer-level protections. That's simpler and safer.

Terms and conditions

Last updated: TO ADD (DD/MM/YYYY)

These terms are between you (the customer) and Big Yellow Fishes Ltd, trading as freewebsites.io, company number TO ADD, registered office TO ADD ("we", "us").

1. The service in plain English

1. We build your website free of charge from the information you give us.
2. We send you a private preview link. Nothing is charged until you click "Approve my website". If you don't like it, you can ask for changes or walk away and owe nothing.
3. When you approve, you pay £24.99 straight away (plus any extras you chose, all shown before you pay), and your website goes live.
4. You then pay £24.99 every month on that same date. (If you paid on the 29th, 30th or 31st, shorter months use their last day.) It's a rolling monthly plan: cancel any time online, with no minimum term.
5. 14-day money-back guarantee on your first payment (see section 6).
6. We're not VAT-registered, so no VAT is added.

2. What's included each month

• Hosting of your website and an SSL certificate (the padlock)
• Security updates and daily backups
• Support by email, phone or WhatsApp
• Up to 30 minutes of edits a month (text, photos, prices, opening hours and similar). Unused minutes don't roll over. If a request will take longer, we'll tell you the cost first and only go ahead if you agree.

3. Extras

Optional extras (for example a domain name, logo, email mailboxes or local SEO) are priced before you agree to them. Monthly extras are added to your monthly payment. One-off extras are charged once.

4. Payments

1. Your first payment is taken when you approve your website. After that, payments are taken monthly by card through Stripe on the same date.
2. If a payment fails, we'll tell you and retry. If it's still unpaid after TO ADD (e.g. 14) days, we may take your website offline until it's paid. We won't delete it without giving you at least TO ADD (e.g. 30) days' notice.
3. We'll give you at least 30 days' notice of any price change, and you can cancel before it applies.

5. Cancelling

1. Cancel online in two clicks using the "Manage my subscription" link in any of our emails, or just email or message us.
2. Cancelling stops future payments. Your website stays online until the end of the month you've paid for.
3. We'll confirm your cancellation by email.

6. Money-back guarantee and cooling-off

1. 14-day money-back guarantee: if you're not happy, ask for a refund within 14 days of your first payment and we'll refund it in full and end your subscription, so nothing more is taken. TO DECIDE: whether one-off extras (e.g. a logo already designed) are included in this refund.
2. Where the law gives you a cooling-off period (including the renewal cooling-off period under the DMCC Act), we'll honour it. TO CHECK final DMCC rules before launch.
3. Reminders: we'll send a reminder at least every 6 months showing what you pay and how to cancel. TO CHECK final DMCC rules.

7. Your domain name

1. Your domain is always registered in your name, never ours, so you control it.
2. If we register it for you, we'll give you the login details or transfer it to you on request.
3. Renewal fees for domains we register are TO ADD (included / charged yearly).

8. Your content and your website

1. You own your business name, logo, photos and text. You give us permission to use them to build and run your website.
2. You confirm you have the right to use everything you send us (for example, you took the photos or have permission, and customers agreed to their testimonials being used).
3. The website design and code are licensed to you while you're a customer.
4. After 12 months of payments, you can ask for a copy of your website files (a "site export") to take to another provider, free of charge.
5. Your website footer includes a small "Website by freewebsites.io" credit.

9. What we ask of you

Don't use the website for anything illegal, misleading or harmful. We may take down content that breaks the law, and will tell you why.

10. Our responsibility

1. We'll provide the service with reasonable care and skill.
2. We aim for your website to be available at all times but can't guarantee no interruptions (for example during maintenance or problems at our hosting provider).
3. If you're a business customer, our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law.

11. Ending the service ourselves

We can end the service with 30 days' notice, or straight away if you seriously break these terms. If we end it without you being at fault, we'll refund any payment for time not yet used and help you move your website.

12. Law

These terms are governed by the law of England and Wales. Complaints: email hello@freewebsites.io and we'll reply within 5 working days.